family posing at the Old Well

Transfer New Student FAQ's

TRANSFER STUDENT & FAMILY ORIENTATION FAQS

Below are commonly asked questions about Transfer Student & Family Orientation. For any additional questions please contact our office, New Student & Family Programs by email: newstudents@unc.edu

      NEW STUDENT & FAMILY ORIENTATION FEES

      Q: Why are there fees for Orientation?

New Student & Family Programs does not receive funds from the State or UNC-Chapel Hill. Orientation operates on a self-sustained budget and must cover all related expenses for each participant. 

      Q: Why do I have to pay a late fee/change fee?

In order to ensure a smooth program, participation numbers are confirmed with housing, dining, parking, advising and campus partners well-in advance of the program and changing the guarantee numbers can impact program fees.  

Q: Why are there no refunds within 10 business days of the program?

In order to ensure a smooth program, participation numbers are confirmed with housing, dining, parking, advising, and campus partners well-in advance of the program and changing the guarantee numbers can impact program fees. If your initial guest is no longer able to attend Orientation, please inform NSFP and we are happy to update the reservation with a different guest name to attend in the initial guest’s place. 

Q: I am a confirmed Covenant Scholar. How do I complete my Orientation reservations?

All Covenant Scholars are waived the following fees: student reservation, ONE guest reservation, ONE guest housing, and early/late arrival/departure for ONE student and ONE guest. If you have already paid these fees, emailnewstudents@unc.eduand request a refund of these applicable fees.

       Q: Why are there different prices for multiple guests? 

The first-guest reservation for Transfer Orientation includes 2 meals (breakfast & lunch), Carolina Family Calendar, access to the digital Carolina Family Handbook, staffing, facility usage, parking.Each additional first-year Orientation guest reservation includes 2 meals, staffing, facility usage and parking.  

Q: How can I pay my balance for Orientation?

Whether you are making the initial payment or paying for changes you have requested, you may do so via Visa or MasterCard. To make the payment on-line via Visa or MasterCard, please log in to your Orientation reservation at nsfp.unc.edu/orsignup, log-in with your ONYEN and Password, and click through to click on the Pay My Balance button.  Please do not send credit card information via email, on-line chat, or over the phone; you may only make payment online. 

      Q: Why do I have to pay a fee if we do not show up for our initial session? 

In order to ensure a smooth program, participation numbers are confirmed with housing, dining, advising, and campus partners well-in advance of the program. The program operates on a self-sustained budget and does not get reimbursed for the students and families that decide not to attend. Therefore, you will have to pay your food and housing cost again to participate in a new session. 

ORIENTATION PROGRAM REQUIREMENT AND SCHEDULE LENGTH

       Q: Is Orientation mandatory?  Do I have to attend all sessions of the program?

Yes, Orientation is required for all new transfer-year students. All components of the orientation program are required. Transfer students attend a 1-day on-campus session from 8:30 a.m. ET until 6:00 p.m. Participants should not plan for outside activities during the program (such as meeting a friend for lunch, dinner, team practice, etc.) Orientation activities such as small groups, academic information session, etc. are not able to be requested, switched or rescheduled.

Q: Is Orientation mandatory for Parents/Family?

While Family Orientation is optional, all transfer parents and families are invited and strongly encouraged to attend Family Orientation. In a concurrent Family Orientation program, guests will hear from numerous faculty, university administrators, and deans about how to partner with the University to support students toward graduation. We welcome and encourage family members and guests to attend Orientation and learn about how to get involved as a Carolina family member and maximize the Carolina experience. 

       Q: How long is Orientation?

Transfer students attend a 1-day on-campus session from 8:30 a.m. ET until 6:00 p.m.. Orientation activities such as small groups, academic information sessions, etc. are not able to be requested, switched or rescheduled.

       Q: Is it better to attend Orientation earlier in the summer?

Students should select the Orientation program that works best for their schedule. As a Transfer student, you may connect with an Academic Advisor once you officially confirm your enrollment & your enrollment deposit processes. You can register for courses as soon as you accept your offer of admission and when your registration link is available in ConnectCarolina. 

       ACCESSIBILITY

       Q: My guest (or student) requires accessibility resources/services.  How can I request those?

If a student or guest require accessibility services such as a sign language interpreter or additional resources please be sure to indicate the needs in the appropriate fields during the Orientation reservation application. Any accommodation requests for New Student Orientation need to be received at least 10 business days prior to the session. Students wishing to identify with Accessibility Resources & Services may also do so at accessibility.unc.edu.

      SUPPLEMENTAL ORIENTATION INFORMATION

      Q: What upcoming deadlines should I be aware of?

        To see next steps & deadlines for Transfer students, please visit the Transfer Enrollment Checklist.

      Q: How do I register for classes?

Visit advising.unc.edu. Go to FAQS, Student Resources, click on the Newly Admitted Students link, then scroll down to find the Newly Admitted Transfer Student section. Plan to schedule a virtual appointment with academic advisors to review your academic requirements at Carolina. Go to advising.unc.edu and follow the link "Schedule an Appointment". It is important to start planning your    coursework as soon as possible.

      Q:  How can I order and receive my CCI computer?

 All students can order their computer from the CCI program at cci.unc.edu. CCI will be able to ship the computers to you after you place your order. If you prefer to schedule a pickup for the computer, please email cciorders@store.unc.edu and they can schedule a pick up time for you. 

             Please contact cciorders@store.unc.edu with any additional questions.