First-Year Orientation Fees & Refund Policies

New Student & Family Programs does not receive funds from the State or UNC-Chapel Hill. The New Student & Family Orientation experience operates on a self-sustained budget and must cover all related expenses for each participant.

2024 New Student Orientation Fees

First-year Student: $232.00

First-year Family/ Adult Guest Registration: $115.00 

First-year Additional Adult Guest Registration: $95.00

First-year Guest Registration Ages 5-17: $50.00

Under Age 5: FREE

Reservation Deadlines and Late Reservation Fees

In order to ensure a successful program for all of our participants, participation numbers are confirmed with Academic Advising, Carolina Dining, Carolina Housing and other key campus partners in advance, and thus changing the guaranteed numbers with short notice will impact program fees.

If you make your New Student & Family Orientation Reservation after May 19, 2024 at 11:59 p.m., ET, a $50.00 late reservation fee will be charged. Exceptions are made for students who have approved enrollment deadline extensions from Admissions.

Payment Process

New Student & Family Orientation payments can ONLY be accepted by debit or credit card (Visa or MasterCard). 

Have this information ready:

• the card number
• expiration date
• CVV code (security code)
• the name and billing address associated with the card 

Deferred Payment

Financial constraints will not prohibit you from attending New Student Orientation. We offer a deferred payment option. To request a deferment, contact us.

Orientation Reservation Refund Policy

Orientation Reservation refunds are only issued should the student no longer be attending UNC. Requests must be submitted in writing at least 10 business days prior to your scheduled session.

Your written request must include:

• the date you withdrew from UNC (please attach the email confirmation from UNC Admissions)
• your UNC PID number

There is a $25.00 processing fee for refunds.

Written refund requests may be sent to [email protected].

Refund requests made after August sessions for credit card transactions will be issued by check within 6 months from request. No refund requests will be reviewed nor granted after the first day of classes for the fall semester.

Making Changes to Your Reservation 

Please note that changes can only be requested for the following:

• to add or remove guests
• to request different session dates

Changes can be self-made in the Orientation Reservation System until May 19 at no charge. After the deadline of May 19, there will be a $25 change fee and you will need to make a formal request for the change in writing by emailing [email protected].

All formal change requests must be received no less than 15 business days (3 weeks) before your scheduled Orientation date and there is no guarantee that your request can be accommodated. Session dates are available on a first-come, first-served basis.

No-Show Policy

Attending Orientation is required for all UNC new students (first-year and transfer). If you do not attend the Orientation session for which you have made a reservation without providing written notification to New Student & Family Programs at least 15 business days prior to your scheduled date, you will be recorded as a NO-SHOW. To attend a new Orientation session, you must complete a new reservation and pay a $75 no-show fee, which covers the necessary costs for your attendance at the new session.